CANCELLATION POLICY – WITHDRAWAL RIGHT
If you find it necessary to cancel your booking, you have the right to withdraw from the contract by sending a written notification via email to firstname.lastname@example.org or via certified mail to email@example.com.
Cancellations charges are calculated from the date and time we receive the written notification of cancellation. The following cancellation charges will apply:
24 hours (or more) prior to the service start time: cancellation free of charge.
Within 12 hours prior to the service start time: 50% of the service cost.
No-show without written notification: 100% of the service cost.
In case of flight cancellation or flight time changes without prior notification the availability of the vehicle is not ensured: 100% of the service cost.
In case of flight delays over 30 minutes and not promptly notified in order to allow us to postpone the start of the service, the client will incur additional charges according to our fares or the fares agreed between you and us.